Shopping FAQs
Quick answers on delivery, returns and caring for your HoneySprig pieces.
📦Delivery
Has my order shipped?
All orders ship by the next business day. You’ll get a confirmation email once your order is on its way.
Can I change my order?
We ship quickly, so contact us within 30 minutes of ordering and we’ll update it before it goes out.
One of my items is on pre-order. Will my order still ship?
If your order includes a pre-order item, the full order ships once that item is in stock.
↩️Returns
How do I make a return?
We offer 30-day returns. Email us to start the process.
Do I pay for return shipping?
Return shipping is refunded only if the item is faulty. All items must be returned new and unused.
How long does my refund take?
Refunds are processed within 3 business days of your return reaching our warehouse. We’ll email you to confirm.
What if my order is faulty or incorrect?
Contact us right away with your order number and we’ll make it right.
🌿General information
How do I care for HoneySprig clothing?
- Machine wash cold (86°F / 30°C)
- Wash with similar colors to keep them bright
- Tumble dry low
- Iron inside out
What does GOTS certified mean?
The Global Organic Textile Standard (GOTS) is the leading processing standard for textiles made from organic fibers. It sets strict environmental criteria across the entire supply chain and requires compliance with social criteria as well.
Do your products meet safety standards?
Yes. All HoneySprig products are tested to comply with safety standards, and our 100% organic cotton products are GOTS certified.